Privacy policy
ONLINE SHOP PRIVACY POLICY
WWW.DWATROLABORATORIES.COM
§ 1
GENERAL PROVISIONS
1. The administrator of personal data collected via the online shop www.dwatrolaboratories.com is DWATRO LABORATORIES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ registered in the Register of Entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VIII Economic Division of the National Court Register under KRS no.: 0000905942, place of business and address for service: ul. Hutnicza 36B, 81-061 Gdynia, NIP: 9581709040, REGON: 386343175, electronic mail address (e-mail): reklamacje@dwatrolaboratories.com, telephone number: +48 503056540 hereinafter referred to as the ‘Administrator’ and being at the same time the ‘Service Provider’.
2. Personal data collected by the Administrator through the website shall be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO.
3. Any words or expressions capitalized in the contents of this Privacy Policy shall be understood as defined in the Terms and Conditions of the www.dwatrolaboratories.com online shop.
§ 2
THE TYPE OF PERSONAL DATA PROCESSED, THE PURPOSE AND SCOPE OF DATA COLLECTION
1. PURPOSE OF PROCESSING AND LEGAL BASIS. The Administrator processes personal data of the Customers of the Shop www. dwatrolaboratories.com in case of:
1.1 registration of an Account in the Shop, for the purpose of creating and managing an individual account, on the basis of Article 6(1)(b) of the RODO (performance of a contract for the provision of services by electronic means in accordance with the Shop Rules),
1.2 placing an Order in the Shop, for the purpose of performing the sales contract, on the basis of Article 6(1)(b) RODO (performance of the sales contract),
1.3 to subscribe to the Newsletter in order to send commercial information electronically. Personal data is processed upon separate consent, on the basis of Article 6(1)(a) RODO,
1.4 to use the Feedback System in order to find out the Customer's opinion on the Sales Contract concluded with the Administrator, on the basis of Article 6(1)(f) RODO (legitimate business interest),
1.5 to use the Contact Form to send a message to the Administrator, on the basis of Article 6(1)(f) of the DPA (legitimate business interest).
2. THE TYPE OF PERSONAL DATA PROCESSED. The recipient shall provide, in the case of:
2.1 Accounts: name, login, address, e-mail address,
2.2 Orders: name, address, VAT number, e-mail address, telephone number,
2.3 Newsletter: name, e-mail address,
2.4 Opinion system: name, login,
2.5 Contact Form: name, e-mail address.
3. PERIOD OF ARCHIVING OF PERSONAL DATA. The personal data of the Service Recipients is stored by the Administrator:
3.1 where processing is based on the performance of a contract, for as long as is necessary for the performance of the contract and thereafter for a period corresponding to the period of limitation of claims. Unless specifically provided otherwise, the period of limitation shall be six years, and for periodic performance claims and claims relating to the conduct of business, three years.
3.2 where the basis for data processing is consent, for as long as the consent is not revoked, and after revocation of consent for a period of time corresponding to the period of limitation of claims which the Administrator may raise and which may be raised against him. Unless a specific provision provides otherwise, the period of limitation shall be six years, and for claims for periodic benefits and claims related to the conduct of business activity - three years.
4. When using the Shop, additional information may be collected, in particular: the IP address assigned to the Customer's computer or the external IP address of the Internet provider, domain name, browser type, access time, operating system type.
5. Upon separate consent, pursuant to Article 6(1)(a) of the RODO, data may also be processed for the purpose of sending commercial information by electronic means or making telephone calls for the purpose of direct marketing - respectively in connection with Article 10(2) of the Act of 18 July 2002 on the provision of services by electronic means or Article 172(1) of the Act of 16 July 2004 - Telecommunications Law, including those directed as a result of profiling, provided that the Customer has given the appropriate consent.
6. Navigation data may also be collected from Service Recipients, including information about the links and references they choose to click on or other actions they take in the Shop. The legal basis for such activities is the Administrator's legitimate interest (Article 6(1)(f) RODO) in facilitating the use of services provided electronically and in improving the functionality of such services.
7. The provision of personal data by the Customer is voluntary.
8. The controller shall take particular care to protect the interests of data subjects and shall in particular ensure that the data it collects are:
8.1 processed in accordance with the law,
8.2 collected for specified, legitimate purposes and not subjected to further processing incompatible with those purposes,
8.3 substantially correct and adequate in relation to the purposes for which they are processed and kept in a form which permits identification of data subjects for no longer than is necessary to achieve the purpose of the processing.
§ 3
SHARING OF PERSONAL DATA
1. The personal data of the Service Recipients are transferred to the service providers used by the Administrator in the operation of the Shop, in particular to:
1.1 of the entities supplying the Products,
1.2 payment system providers,
1.3 accounting office,
1.4 hosting providers,
1.5 provider of software to enable the business,
1.6 providers of the mailing system,
1.7 supplier of the software needed to run the online shop,
1.8 persons cooperating with the Administrator on the basis of civil law contracts.
2. The service providers referred to in point 1 of this paragraph to whom personal data are transferred shall, depending on the contractual arrangements and circumstances, either be subject to the instructions of the Controller as to the purposes and means of processing such data (processors) or shall themselves determine the purposes and means of processing (controllers).
3. The personal data of Service Recipients is stored exclusively in the European Economic Area (EEA), subject to § 5 point 6 and § 6 of the Privacy Policy.
§ 4
THE RIGHT TO CONTROL, ACCESS AND RECTIFY THEIR OWN DATA
1. The data subject shall have the right of access to the content of their personal data and the right to rectification, erasure, restriction of processing, the right to data portability, the right to object, the right to withdraw consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.
2. Legal grounds for the Customer's request:
2.1 Access to data - Article 15 RODO.
2.2 Rectification of data - Article 16 RODO.
2.3 Deletion of data (so-called right to be forgotten) - Article 17 RODO.
2.4 Restriction of processing - Article 18 RODO.
2.5 Data portability - Article 20 RODO.
2.6 Objection - Article 21 RODO
2.7 Cofnięcie zgody – art. 7 ust. 3 RODO.
3. In order to exercise the rights referred to in point (2), you can send the relevant email to: reklamacje@dwatrolaboratories.com
4. In the event that the Service Recipient makes a claim under the above rights, the Administrator shall either comply with the request or refuse to comply with the request immediately, but no later than within one month after receiving the request. However, if - due to the complexity of the request or the number of requests - the Administrator is not able to comply with the request within one month, he shall comply with the request within a further two months by informing the Service Recipient in advance - within one month of receiving the request - of the intended extension of the deadline and the reasons for it.
5. If it is established that the processing of personal data violates the provisions of the RODO, the data subject has the right to lodge a complaint with the President of the Data Protection Authority.
§ 5
COOKIES
1. The Administrator's website uses ‘cookies’, i.e. information stored by the servers on the Service Recipient's terminal equipment, which can be read each time the terminal equipment is connected.
2. The installation of cookies is necessary for the proper provision of services on the Shop website. Cookies contain the information necessary for the proper functioning of the website, and they also provide the possibility of compiling general statistics on website visits.
3. Two types of ‘cookies’ are used within the website, in terms of the length of time the files are stored on the end user's device: ‘session’ and ‘permanent’.
3.1 ‘Session’ cookies are temporary files that are stored on the Customer's terminal equipment until the Customer logs out (leaves the website).
3.2 ‘Permanent’ cookies are stored on the Client's terminal equipment for the period of time specified in the parameters of the cookies or until they are deleted by the Client.
4. The following types of cookies are used within the site, with regard to the criterion of functionality:
4.1 ‘essential cookies’ to enable the use of the services available on the Shop website,
4.2 files used for security purposes, including those used for detecting misuse of authentication on the website,
4.3 files enabling the collection of information on the manner in which the Customer uses the Shop's websites,
4.4 ‘functional cookies’, which allow the Service Provider to remember the settings selected by the Customer and to personalise the user interface,
4.5 ‘advertising cookies’, which make it possible to provide the Customer with
5. The administrator uses its own ‘cookies’ for:
5.1 to gain a better understanding of how Service Recipients interact with the content of the website, including the production of statistics, in particular with regard to information on how the website is used by the Service Recipient, the type of website from which the Service Recipient was redirected, and the number of visits and the length of the Service Recipient's visit to the website;
5.2 adapting the content of the Shop's pages to the Customer's preferences and optimising the use of the Shop; in particular, these files allow for the recognition of the Customer's device and appropriate display of the website, adjusted to his/her individual needs,
5.3 to maintain the Client's session, so that the Client does not have to enter his or her login data on each newly opened subpage.
6. The administrator uses external cookies to collect general and anonymous statistical data via the analytical tool Google Analytics (external cookie administrator: Google LLC. based in the USA).
7. Cookies may also be used by advertising networks, in particular the Google network, to display advertisements tailored to the manner in which the Customer uses the Shop. For this purpose, they may store information about the User's navigation path or the time spent on a given page.
8. The Customer has the right to decide on the access of ‘cookies’ to his/her computer by selecting them in advance in his/her browser window. Detailed information on the possibility and methods of handling ‘cookies’ is available in the settings of your software (web browser). Stopping the use of ‘cookies’ may cause difficulties in using some services within the Shop website.
§ 6
ADDITIONAL SERVICES LINKED TO USER ACTIVITY IN THE SHOP
1. The Shop uses so-called social plugins (‘plugins’) of social networks. By displaying the website www.dwatrolaboratories.com containing such a plug-in, the Service Recipient's browser will establish a direct connection to the servers of Facebook, Instagram, Pinterest and YouTube.
2. The content of the plug-in is transmitted by the respective service provider directly to the client's browser and integrated into the website. This integration informs service providers that the client's browser has viewed www.dwatrolaboratories.com, even if the client does not have a profile with the service provider or is not currently logged in. This information (including the Client's IP address) is sent by the browser directly to the provider's server (some servers are located in the USA), where it is stored.
3. If the Client logs into one of the aforementioned social networks, the service provider will be able to directly associate the visit to www.dwatrolaboratories.com with the Client's profile on the respective social network.
4. If the user uses the plug-in, e.g. by clicking on the ‘Like’ button or the ‘Share’ button, the corresponding information will also be sent directly to the server of the respective service provider and stored there.
5. The purpose and scope of the data collection and further processing and use of the data by the service providers, as well as the possibility of contact and the rights of the Client in this respect and the possibility of making settings to ensure the protection of the Client's privacy are described in the service providers' privacy policies:
5.1 https://www.facebook.com/policy.php
5.2 https://help.instagram.com/519522125107875?helpref=page_content
5.3 https://policy.pinterest.com/pl/privacy-policy
5.4 https://policies.google.com/privacy?hl=pl&gl=ZZ.
6. If the User does not want the social networks to allocate the data collected during the visit to www.dwatrolaboratories.com directly to his/her profile on the respective website, he/she must log out of the website before visiting www.dwatrolaboratories.com. The user can also prevent the loading of plug-ins on the website altogether by using appropriate browser extensions, e.g. blocking scripts with ‘NoScript’.
7. The Administrator uses remarketing tools, i.e. Google Ads, on its website, this involves the use of cookies from Google LLC concerning the Google Ads service. Within the framework of the mechanism for managing cookie settings, the Service Recipient has the possibility to decide whether the Service Provider will be able to use Google Ads (administrator of external cookies: Google Inc. based in the USA) in relation to him/her.
§ 7
FINAL PROVISIONS
1. The controller shall apply technical and organisational measures to ensure the protection of the processed personal data appropriate to the risks and the category of data protected, and in particular to protect the data against their access to unauthorised persons, against their being taken by an unauthorised person, against their being processed in violation of the applicable regulations, and against their alteration, loss, damage or destruction.
2. The administrator shall make available appropriate technical measures to prevent the acquisition and modification by unauthorised persons, of personal data transmitted electronically.
3. In matters not covered by this Privacy Policy, the provisions of the RODO and other relevant provisions of Polish law shall apply accordingly.
